Reset IBM DS3524 / DS3512 RAID Manager Password

You’ve locked yourself out of the IBM Storage Manager, have you? Or perhaps you’ve gotten yourself a used unit, but have no password for it.

Telnet to both controllers IP-addresses (or use serial console via 4pin mini DIN plug in top left corner of both controllers), and type

VxWorks login: shellUsr
Password: wy3oo&w4 (not shown as you enter it)

-> loadDebug
value = 1 = 0x1
-> setSAPassword_MT ""
ReturnCode = 0x1
value = 1 = 0x1
-> unld "Debug"
value = 0 = 0x0
-> exit

This removes the password, so you can configure through the DS Storage Manager without entering a password. Log on to controller B and follow the same steps.

No need to reboot, it should work immediately.

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18 Responses to Reset IBM DS3524 / DS3512 RAID Manager Password

  1. Carlos says:

    You are a Genius !!

  2. thats very good.
    thank you for your solution

  3. zeze says:

    Yes! Finally someone writes about no cost refi.

  4. Michele says:

    Hi all,

    Is there any chance to run it without usign telnet?
    I’m unable to connect to the array via telnet (controller is pingable)

  5. zoghatesibm says:

    Thanks, this post was a complete life saver, now I can manage that old RAID unit!

  6. Brian says:

    Over 2 years later, and still useful info!
    Thanks for sharing, saved me a ton of time!

  7. Matt says:

    you’ve been hacked. can you re-post your instructions?

  8. Parvez Ahmed says:


    I am using serial din connection and it goes straight to password option. No known password is working. Also can’t ping.

    How to get the VxWorks login screen?

    Pls let me know the working password

  9. DerTRU says:

    You could also try “infiniti” for the password

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  12. Atul kumar says:

    Hi i am stucked in same issue my console cable is not working please help we with sharing ping configuration details for IBM DS 3500 storage serial console cable.

  13. You’re very smart, I never thought of it that way.
    Thank you for sharing information.

  14. raul says:

    thanks a lot Maestro

  15. Luciano Reis says:

    Is there any risk to lockdown the disks using this procedure?

  16. Nuno Figueiredo says:

    Hi ,
    Could you provide part number of serial console via 4pin mini DIN .

  17. Jerry R says:

    This worked great for us on our DCS3700 shelf system. We ran a straight-thru Cat 5e cable from the management port to the NIC on the server hosting the RAID array. Once we figured out the statically assigned IP, Telnet was used and this reset the password like a champ! You are awesome

  18. Dyse says:

    it’s awesome code.

    it took a long time to be able to get this code, and crack it alone.

    thank you for sharing

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