Reset IBM DS3524 / DS3512 RAID Manager Password

You’ve locked yourself out of the IBM Storage Manager, have you? Or perhaps you’ve gotten yourself a used unit, but have no password for it.

Telnet to both controllers IP-addresses (or use serial console via 4pin mini DIN plug in top left corner of both controllers), and type

VxWorks login: shellUsr
Password: wy3oo&w4 (not shown as you enter it)

-> loadDebug
value = 1 = 0x1
-> setSAPassword_MT ""
ReturnCode = 0x1
value = 1 = 0x1
-> unld "Debug"
value = 0 = 0x0
-> exit

This removes the password, so you can configure through the DS Storage Manager without entering a password. Log on to controller B and follow the same steps.

No need to reboot, it should work immediately.

This Post Has 18 Comments

  1. Carlos

    You are a Genius !!

  2. zeze

    Yes! Finally someone writes about no cost refi.

  3. Michele

    Hi all,

    Is there any chance to run it without usign telnet?
    I’m unable to connect to the array via telnet (controller is pingable)

  4. zoghatesibm

    Thanks, this post was a complete life saver, now I can manage that old RAID unit!

  5. Brian

    Over 2 years later, and still useful info!
    Thanks for sharing, saved me a ton of time!

  6. Matt

    you’ve been hacked. can you re-post your instructions?

  7. Parvez Ahmed


    I am using serial din connection and it goes straight to password option. No known password is working. Also can’t ping.

    How to get the VxWorks login screen?

    Pls let me know the working password

  8. DerTRU

    You could also try “infiniti” for the password

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  11. Atul kumar

    Hi i am stucked in same issue my console cable is not working please help we with sharing ping configuration details for IBM DS 3500 storage serial console cable.

  12. erizkayolandaputri

    You’re very smart, I never thought of it that way.
    Thank you for sharing information.

  13. raul

    thanks a lot Maestro

  14. Luciano Reis

    Is there any risk to lockdown the disks using this procedure?

  15. Nuno Figueiredo

    Hi ,
    Could you provide part number of serial console via 4pin mini DIN .

  16. Jerry R

    This worked great for us on our DCS3700 shelf system. We ran a straight-thru Cat 5e cable from the management port to the NIC on the server hosting the RAID array. Once we figured out the statically assigned IP, Telnet was used and this reset the password like a champ! You are awesome

  17. Dyse

    it’s awesome code.

    it took a long time to be able to get this code, and crack it alone.

    thank you for sharing

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